Returns & Cancellation Policy

Overview

This policy covers three separate things: physical NFC products, website and app setup services, and recurring management subscriptions. Different rules apply to each. Nothing in this policy affects any statutory rights that apply to you.

NFC Review Cards and Stands — faulty, damaged or incorrect items

If a product arrives damaged, faulty or programmed incorrectly, email hello@rajdigitalagency.co.uk within 30 days of delivery with your order details and, where possible, a photograph. We will arrange a replacement, a repair or a refund. We will confirm the return address and cover reasonable return costs where the item is faulty or was not what you ordered.

NFC products — personalised and programmed items

Review Cards and Stands are programmed and personalised for your business using the review link and details you supply, and are made to order. For goods made to a customer's specification or clearly personalised, the usual statutory right to change your mind and cancel can be limited or may not apply.

If you need to cancel an order, contact us as soon as possible at hello@rajdigitalagency.co.uk. If we have not yet programmed or produced your items we will usually be able to cancel and refund the order.

Where an item is not faulty and has been personalised for you, a return may not be available. This does not affect your statutory rights in relation to goods that are faulty, not as described or not fit for purpose.

Website and app setup services

Setup is a service, not a physical product. Once you place an order and we begin design, configuration or build work, that work has started at your request.

If you cancel before any setup work has begun, we will refund the setup fee in full.

If you cancel after setup work has begun, we will charge a fair amount for the work already carried out and refund the balance of the setup fee. We will explain the calculation to you.

We do not treat setup fees as automatically non-refundable in all circumstances. If the service we supply is faulty, not as described or not carried out with reasonable care and skill, you may be entitled to a repeat performance, a price reduction or a refund, and your statutory rights are not affected by this policy.

Recurring management subscriptions

To cancel your monthly management and support plan, email hello@rajdigitalagency.co.uk. Please give 30 days' notice. Your plan, and the fees for it, continue until the end of the notice period.

We do not refund monthly fees for a service period already supplied, unless we have failed to provide the service. Once cancellation takes effect, hosted and managed functionality — the managed website, branded business app, ordering, booking, loyalty and dashboard features — stops being provided.

We will keep your data for a reasonable period after cancellation so you can request a copy or export, after which it may be deleted. Cancelling a recurring plan is separate from returning a physical product; cancelling one does not cancel the other.

Consumers and business customers

Most of our services are supplied to businesses, and some statutory cancellation rights that apply to consumers do not apply to business purchases. If you are buying as a consumer rather than for the purposes of a business, your consumer rights under UK law apply in full and nothing in this policy limits them. If you are unsure which applies to you, contact us and we will explain.

How to contact us

For any return, refund or cancellation request, email hello@rajdigitalagency.co.uk with your order or account details and we will respond with the next steps.